Anticlimax

Published
by
acroamatic
on Sunday, 21 September 2008
in Personal and Tech
.

I received my new refurbished iMac on Thursday. As you can see, I unboxed it and fired it up.

What happened after the fancy Welcome clip?

Nothing.

There are a few things to fill in to set up OS X.

At Select a Wireless Service, the computer froze.

So, I restarted and tried again, this time choosing no network. The computer froze.

I unplugged the wires, plugged them back in (just the power cable and keyboard), tried again. Same result.

Time for Google. I found two similar cases - one which seemed to resolve itself, another one (also a refurbished set) which is unresolved.

Since it was late, I didn’t try reinstalling the OS.

I called AppleCare the next day, and the support guy asked me to do everything that I’ve already tried. He also asked me to do what I was intending to do anyway - reinstall the OS.

Still hung at selecting a network (whether I choose no network or my home wireless network).

After all that trouble, support guy 2 (I had to call back after the reinstallation and got a different guy) concluded that my iMac was DOA - Dead On Arrival.

Not a good advertisement for Apple, eh?

(Photos follow.)

See and download the full gallery on posterous

Posted by email from Deadpoet’s Posterous Cave

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3 Responses to “Anticlimax”

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  1. 1 Q
    Sunday, 21 September 2008 at 14:20

    No.. not at all…
    Sigh.. purchases and all.. all so nice but still..

    Nothing beats being at Wheelock Place at 10 am and watching a kid and her dad lug an IMAC box up the escalators. The Dad had an expression that I can only describe as “I’mgonnathrottlewhowevertoldmetobuythisjunk”

  2. 2 Q
    Sunday, 21 September 2008 at 14:22

    Hey! My response disappeared! *grumble*

    anyhow, did you guys get to go drinking on Friday?

  3. 3 acroamatic
    Sunday, 21 September 2008 at 14:40
    No, it got placed in the moderation queue. (Your comments always flagged as possible spam for some reason.)

    Didn’ go out on Friday. I wasn’t able to make it from the beginning.

    Poor dad. At least I don’t have to lug the iMac anywhere. The courier will come pick it up. I’m supposed to get a replacement refurbished set. When they have stock. So, I should hope that someone’s iMac fails, then they can repair it, certify it *cough* (whatever that means) and give it to me?

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